crikax Privacy Policy

crikax ("we", "us", or "the platform") operates an online gaming and entertainment service for users in Bangladesh. This privacy policy ("policy") explains what information we collect about you when you use our website crikax.cam, register, or use our services, how that information is used, how long it is retained, and what rights you have.

By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact us via live chat.

This policy applies only to crikax's own platform. crikax is not responsible for the privacy practices of third-party websites or services.

We collect your information in several ways. Details are described below:

2.1 Information You Provide

When you register with crikax or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — services are available to users aged 21 and above only)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Address and residential information
• Financial information — such as bKash, Nagad, Rocket, or Upay account details (to process transactions)
• Your preferences and personalized settings

2.2 Automatically Collected Information

When you visit our platform, the following information is automatically recorded:

• IP address and device type
• Browser type and operating system
• Page visits, click patterns, and session duration
• Information obtained from cookies and similar tracking technologies
• Login and logout times and activity logs

2.3 Information Received from Third Parties

We may sometimes receive information about you from trusted third parties for the purpose of identity verification or fraud prevention. This information is always handled in accordance with this privacy policy.

crikax uses your information only for lawful and specific purposes. Those purposes are described in detail below:

• Account Management: Completing your registration process, keeping your account active, and verifying your identity.
• Service Delivery: Running cricket betting, slot games, live casino, and other gaming services without interruption.
• Financial Transactions: Processing deposits and withdrawals, and ensuring secure payments via bKash, Nagad, Rocket, and Upay.
• Customer Support: Resolving your issues through 24/7 live chat and providing effective assistance.
• Security and Fraud Prevention: Detecting unauthorized use of accounts and stopping fraudulent activity.
• Responsible Gaming: Monitoring your gaming behavior and helping you set voluntary limits when needed.
• Legal Obligations: Maintaining records required under applicable laws and regulations.
• Platform Improvement: Analyzing information to enhance the user experience and launch new services.
• Bonuses and Promotions: Correctly delivering your applicable welcome bonus and VIP rewards.

crikax never sells your personal information or shares it inappropriately with third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment partners — such as game providers and payment processing services. These partners process information only in accordance with our instructions and within the scope of this policy.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful demands from government authorities, or requirements under applicable law. In such cases, we always operate within the bounds of the law.

4.3 Business Transfers

If crikax undergoes any restructuring, merger, or acquisition in the future, user information may be transferred. Even in such cases, the terms of this privacy policy will continue to apply.

4.4 With Your Consent

Outside the circumstances described above, we never disclose your information to third parties without your explicit consent.

crikax uses cookies and similar technologies to improve your platform experience and maintain service quality. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential Cookies: Required for the core functions of the platform, such as maintaining login sessions and keeping security features active.
• Functional Cookies: Used to remember your preferences and settings, so you do not have to reconfigure them each time you log in.
• Analytics Cookies: Used to analyze platform usage and improve service quality.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, rejecting certain cookies may cause issues with using some features of the platform.

crikax has put in place advanced technical and administrative measures to keep your information safe:

• SSL Encryption: All data transmissions on our platform are protected by SSL (Secure Socket Layer) encryption, keeping all data exchanges completely secure.
• Encrypted Storage: Sensitive information is stored in encrypted format.
• Access Controls: Only authorized staff can access your information, and only when required for their specific role.
• Regular Audits: The security of our systems is tested on a regular basis.
• Fair Play Assurance: Game outcomes are impartial and technically verifiable.

While we are committed to ensuring the highest level of security, no method on the internet is one hundred percent secure. We therefore ask you to keep your password confidential and notify us immediately if you notice any suspicious activity.

crikax retains your personal information only for as long as necessary. The following factors are considered when determining how long information is retained:

• Information necessary to provide the service is retained while your account is active.
• Even after an account is closed, information necessary to meet legal obligations, resolve disputes, and prevent fraud is retained for a defined period.
• Financial transaction records are retained for a specific period in accordance with applicable law.
• Information that is no longer needed is securely deleted.

As a crikax user, you have the following rights over your own information:

8.1 Right of Access

You can find out at any time what information we hold about you. To do so, contact our support team.

8.2 Right of Rectification

If the information we hold about you is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain certain information due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted.

8.5 Right to Object

You can object to your information being used for specific purposes.

To exercise these rights or to find out more, contact us via live chat.

crikax services are for people aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration, and if we learn that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our platform, please notify us immediately.

Our servers and infrastructure may be located in various countries. Your information may therefore be transferred internationally. We ensure that appropriate safeguards are maintained for such transfers and that your information remains protected in accordance with this privacy policy.

crikax reserves the right to amend this privacy policy at any time. For significant changes, we will notify you by email or through the platform. The updated policy will be regularly published on this page after changes are made.

If you continue to use crikax after any changes, you will be considered to have agreed to the terms of the amended policy. We therefore recommend that you visit this page regularly.

This privacy policy applies alongside crikax's other policies. Before using the service, we also ask that you read our Terms and Conditions and Responsible Gaming Policy. If there is any ambiguity on any matter, this privacy policy will take precedence.

If you have any questions, comments, or complaints about this privacy policy, please contact us: